Website: www.esperanzapllc.com Practice Name: Esperanza Counseling and Consulting PLLC; DBA Esperanza PLLC Location: Washington State, United States
1. Acceptance of Terms
By accessing or using this website (www.esperanzapllc), purchasing digital products, enrolling in courses, or scheduling services, you agree to be bound by these Terms and Conditions and all applicable laws of the State of Washington and the United States.
If you do not agree, please do not use this Website.
2. Informational & Educational Purposes Only
All content on this Website — including blog posts, downloads, courses, videos, emails, handouts and digital products — is provided for informational and educational purposes only.
Nothing on this Website constitutes:
Medical advice
Mental health diagnosis
Psychotherapy services
A therapeutic relationship
Your use of this Website or purchase of products does not establish a therapist-client relationship.
3. No Therapist-Client Relationship
A therapist-client relationship is formed only after:
Completion of required intake documentation
Verification of Washington State eligibility
Informed consent is signed
Services are formally agreed upon
Contacting us through forms, email, or purchasing a product does not create a therapeutic relationship.
4. Telehealth Services (Washington State)
Therapy services are provided via telehealth in accordance with Washington State law.
You acknowledge:
You must be physically located in Washington State at the time of each therapy session.
Telehealth involves risks including technical failures and potential privacy limitations.
You are responsible for ensuring a private location during sessions.
If you are experiencing a mental health emergency, call 911 or contact your local crisis line immediately.
5. Digital Products & Online Courses
We offer digital products and educational courses for purchase.
5.1 Educational Purpose Only
All digital products and courses:
Are for educational and informational purposes only
Do not replace therapy, diagnosis, or treatment
Are not individualized mental health care
5.2 No Guarantees
We do not guarantee specific outcomes, results, or improvements from use of our materials.
Results vary based on individual effort, circumstances, and personal factors.
5.3 License & Permitted Use
Upon purchase, you are granted a limited, non-transferable, non-exclusive license for personal use only.
You may not:
Share login access
Reproduce, distribute, share or publish the materials in any form
Sell, resell or sublicense, license, or otherwise transfer the materials and/or content to another person or entity
Modify or create derivative works
Upload materials to file-sharing platforms
Make the materials available to multiple users, teams, or organizations
Use the materials to create competing frameworks, products, courses, or services
Teach, train, or present the materials publicly or commercially
Upload, input, or process the materials using artificial intelligence systems or automated tools for the purpose of recreating, summarizing, or generating derivative works
Modify, adapt, translate, or create derivative works based on the materials
Unauthorized use may result in termination of access without refund, lawsuit and claims for damages.
Payment is due at time of service unless otherwise agreed.
Late cancellations or missed appointments may be subject to fees.
Insurance reimbursement (if applicable) is the client’s responsibility unless otherwise stated.
6.2 Digital Products
Due to the immediate access nature of digital products:
Due to the sacred energetic exchange that begins upon registration, there are NO refunds.
6.3 Online Courses
Refund policies for courses are as follows:
Due to the sacred energetic exchange that begins upon registration, there are NO refunds.
7. Intellectual Property
7.1 All content on this Website — including:
Course materials
PDFs
Worksheets and Handouts
Videos
Branding
Logos
Written content
is the intellectual property of Esperanza Counseling & Consulting, PLLC] and is protected under U.S. copyright law.
Unauthorized reproduction or distribution is strictly prohibited.
7.2 AI Use & Content Protection Clause:
Prohibited Use of Artificial Intelligence
All content, frameworks, methodologies, structures, templates, training materials, and intellectual property provided by Esperanza Counseling & Consulting PLLC are proprietary and protected by copyright and intellectual property laws.
Users may not use AI training, reproduce, distribute, or create derivative frameworks, dataset inclusion or prompt generation, from this content using artificial intelligence tools or automated systems without prior written permission.
Specifically, you agree that you will not:
• Upload, input, scrape, or otherwise submit any portion of this content into artificial intelligence tools, machine learning systems, or large language models (including but not limited to ChatGPT, Claude, Gemini, or similar technologies) for the purpose of reproducing, summarizing, generating, or recreating the material.
• Use AI systems to generate competing frameworks, courses, products, or services that are substantially similar to the proprietary methodologies or materials provided.
• Train, fine-tune, or otherwise use this content to develop datasets, prompts, models, or automated systems.
• Reproduce or distribute AI-generated outputs that replicate or are substantially similar to the original materials.
Any unauthorized use, reproduction, AI processing, or derivative creation constitutes a violation of these Terms and may result in legal action, termination of access, and claims for damages.
No Unauthorized Publishing: The publication or reproduction of curriculum or significant portions of it in any form, including books, is prohibited unless explicitly authorized.
All intellectual property rights remain the exclusive property of Esperanza Counseling & Consulting PLLC.
8. User Conduct
You agree not to:
Use the Website for unlawful purposes
Attempt to hack, disrupt, or interfere with the Website
Post defamatory, harmful, or abusive content
Share course access credentials
Use the materials to create competing frameworks, products, courses, or services
Teach, train, or present the materials publicly or commercially
We reserve the right to remove users or restrict access at our discretion.
9. Limitation of Liability
To the fullest extent permitted under Washington State law:
We are not liable for any indirect, incidental, consequential, or special damages arising from use of this Website, services, or products.
The Website and all products are provided “as is” without warranties of any kind.
You assume full responsibility for your use of any information provided.
10. Assumption of Risk
By using this Website, participating in courses, or purchasing products, you acknowledge that:
Personal development involves mental and emotional risk.
You are responsible for your own decisions and actions.
You voluntarily assume all risks associated with participation.
11. Privacy
Your use of this Website is also governed by our Privacy Policy.
For therapy clients, additional privacy protections apply under HIPAA and Washington State confidentiality laws.
For digital product purchasers who are not therapy clients, HIPAA protections do not apply.
12. Third-Party Platforms
We may use third-party platforms for:
Payment processing
Course hosting
Email marketing
Telehealth services
We are not responsible for the policies or security of third-party providers.
13. Compliance with Washington Consumer Protection Laws
This Website and business operate in compliance with the Washington Consumer Protection Act (RCW 19.86).
If a dispute arises, you agree to first attempt informal resolution by contacting us directly.
14. Governing Law & Venue
These Terms are governed by the laws of the State of Washington.
Any disputes shall be resolved in the state or federal courts located in Washington State.
15. Modifications
We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.
16. Conclusion
By adhering to these guidelines, users ensure that the integrity of Esperanza Counseling and Consulting, PLLC’s work and brand is maintained, and that they continue to support the values and mission of ECC.
17. Contact Information
Diana Mena, MSW, LICSW, CFSW LW 60661913
Esperanza Counseling & Consulting PLLC; DBA Esperanza PLLC Licensed in Washington State 3001 Beacon Ave S Seattle WA 98144
