Terms and Conditions

Last Updated: 2.26.2026

Website: www.esperanzapllc.com
Practice Name: Esperanza Counseling and Consulting PLLC; DBA Esperanza PLLC
Location: Washington State, United States

1. Acceptance of Terms

By accessing or using this website (www.esperanzapllc), purchasing digital products, enrolling in courses, or scheduling services, you agree to be bound by these Terms and Conditions and all applicable laws of the State of Washington and the United States.

If you do not agree, please do not use this Website.

2. Informational & Educational Purposes Only

All content on this Website — including blog posts, downloads, courses, videos, emails, and digital products — is provided for informational and educational purposes only.

Nothing on this Website constitutes:

  • Medical advice

  • Mental health diagnosis

  • Psychotherapy services

  • A therapeutic relationship

Your use of this Website or purchase of products does not establish a therapist-client relationship.

3. No Therapist-Client Relationship

A therapist-client relationship is formed only after:

  • Completion of required intake documentation

  • Verification of Washington State eligibility

  • Informed consent is signed

  • Services are formally agreed upon

Contacting us through forms, email, or purchasing a product does not create a therapeutic relationship.

4. Telehealth Services (Washington State)

Therapy services are provided via telehealth in accordance with Washington State law.

You acknowledge:

  • You must be physically located in Washington State at the time of each therapy session.

  • Telehealth involves risks including technical failures and potential privacy limitations.

  • You are responsible for ensuring a private location during sessions.

If you are experiencing a mental health emergency, call 911 or contact your local crisis line immediately.

5. Digital Products & Online Courses

We offer digital products and educational courses for purchase.

5.1 Educational Purpose Only

All digital products and courses:

  • Are for educational and informational purposes only

  • Do not replace therapy, diagnosis, or treatment

  • Are not individualized mental health care

5.2 No Guarantees

We do not guarantee specific outcomes, results, or improvements from use of our materials.

Results vary based on individual effort, circumstances, and personal factors.

5.3 License & Permitted Use

Upon purchase, you are granted a limited, non-transferable, non-exclusive license for personal use only.

You may not:

  • Share login access

  • Reproduce or distribute materials

  • Resell or sublicense content

  • Modify or create derivative works

  • Upload materials to file-sharing platforms

Unauthorized use may result in termination of access without refund.

6. Payments & Refund Policy

6.1 Therapy Services

  • Payment is due at time of service unless otherwise agreed.

  • Late cancellations or missed appointments may be subject to fees.

  • Insurance reimbursement (if applicable) is the client’s responsibility unless otherwise stated.

6.2 Digital Products

Due to the immediate access nature of digital products:

  • All digital product sales are final unless otherwise stated

  • No refunds will be provided once access has been granted.

6.3 Online Courses

Refund policies for courses are as follows:

  • Due to the sacred energetic exchange that begins upon registration, there are NO refunds.

7. Intellectual Property

All content on this Website — including:

  • Course materials

  • PDFs

  • Worksheets

  • Videos

  • Branding

  • Logos

  • Written content

is the intellectual property of Esperanza Counseling & Consulting, PLLC and is protected under U.S. copyright law.

Unauthorized reproduction or distribution is strictly prohibited.

8. User Conduct

You agree not to:

  • Use the Website for unlawful purposes

  • Attempt to hack, disrupt, or interfere with the Website

  • Post defamatory, harmful, or abusive content

  • Share course access credentials

We reserve the right to remove users or restrict access at our discretion.

9. Limitation of Liability

To the fullest extent permitted under Washington State law:

  • We are not liable for any indirect, incidental, consequential, or special damages arising from use of this Website, services, or products.

  • The Website and all products are provided “as is” without warranties of any kind.

You assume full responsibility for your use of any information provided.

10. Assumption of Risk

By using this Website, participating in courses, or purchasing products, you acknowledge that:

  • Personal development involves mental and emotional risk.

  • You are responsible for your own decisions and actions.

  • You voluntarily assume all risks associated with participation.

11. Privacy

Your use of this Website is also governed by our Privacy Policy.

For therapy clients, additional privacy protections apply under HIPAA and Washington State confidentiality laws.

For digital product purchasers who are not therapy clients, HIPAA protections do not apply.

12. Third-Party Platforms

We may use third-party platforms for:

  • Payment processing

  • Course hosting

  • Email marketing

  • Telehealth services

We are not responsible for the policies or security of third-party providers.

13. Compliance with Washington Consumer Protection Laws

This Website and business operate in compliance with the Washington Consumer Protection Act (RCW 19.86).

If a dispute arises, you agree to first attempt informal resolution by contacting us directly.

14. Governing Law & Venue

These Terms are governed by the laws of the State of Washington.

Any disputes shall be resolved in the state or federal courts located in Washington State.

15. Modifications

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

16. Contact Information

Diana Mena, MSW, LICSW, CFSW  LW 60661913

Esperanza Counseling & Consulting PLLC; DBA Esperanza PLLC
Licensed in Washington State
3001 Beacon Ave S Seattle WA 98144

425.366.7565